From Detection to Resolution, All in One Place
SurfaceScout turns insights into action with a unified case management system built for pipeline operations. From the moment a threat is detected, teams can assign cases, track progress, and collaborate across web and mobile, all while maintaining a complete, timestamped audit trail. Streamline response, improve coordination, and close the loop between detection and mitigation.
Trusted by Leaders Worldwide
Bring Order to the Chaos of Risk Response
Too many alerts. Too little clarity. Pipeline operators are overwhelmed by low-priority signals, and without a centralized system to triage, assign, and track issues, critical risks can slip through the cracks. SurfaceScout’s integrated case management streamlines how teams respond, improving coordination, reducing noise, and ensuring high-priority threats are addressed first.
Too Many Alerts, Not Enough Action
False positives and low-risk detections clog inboxes and slow response. SurfaceScout helps teams focus by turning alerts into structured cases, prioritized by severity and routed to the right team immediately.
No More Lost Time or Duplicated Work
Without shared workflows, teams chase the same issue or let it fall through the cracks. SurfaceScout keeps everyone on the same page, from field crews to asset managers, with a live, unified case view.
Faster Response, Proven Results
Assign, update, and verify case progress from anywhere, desktop or mobile. Time-stamped updates and photo verification ensure accountability and transparency across every step of mitigation.
Compliance Without the Paper Trail Pain
Manual logs and scattered records make audits a burden. SurfaceScout captures every action, note, and assignment automatically, so you’re always ready to defend your decisions and prove compliance.
"LiveEO’s technology has the potential to drive down our SAIDI and SAIFI, reduce service restoration costs, and help us allocate resources more effectively during storm restoration efforts, making it an invaluable tool for improving our overall system reliability and customer satisfaction...”
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Streamlined Response From Detection to Resolution
SurfaceScout transforms detection into action with built-in case management that keeps operations coordinated and accountable. From initial alert to field verification, every step
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One System. All Teams. Full Accountability.
SurfaceScout centralizes how teams track and manage risk events, from creation to closure. Assign cases, log updates, and collaborate across roles in a single interface that ties every action to time, location, and user.
- Create, assign, and track cases across web and mobile
- Timestamped, geo-tagged logs for full traceability
- Seamless coordination across safety, compliance, and field ops
Update in the Field. Sync in Real Time.
Field crews can upload images, update status, and log notes right from the site. Whether it’s a quick check or a mitigation update, everything syncs instantly, no paperwork, no delays.
- Add notes, images, and status from any device
- Speed up resolution with in-field verification
- Ensure clarity between on-site crews and HQ
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See Progress. Spot Bottlenecks. Improve Faster.
SurfaceScout includes built-in dashboards and filters to help managers monitor case volumes, resolution times, and team activity. It’s never been easier to spot what's lagging and what’s working.
- Filter by status, date, location, or team
- Track open cases and resolution trends
- Identify and unblock operational slowdowns
Connect Teams. Close Cases Faster.
Discover how SurfaceScout’s integrated case management helps pipeline operators streamline risk response, improve cross-team coordination, and maintain full accountability, from the first alert to field resolution.
What Seamless Risk Response
Looks Like in Practice
Explore how customers are improving coordination, reducing delays, and proving compliance with clear, traceable workflows built for real-world pipeline operations.
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FAQs
From how cases are created to how teams update and resolve them in the field, this FAQ explains how SurfaceScout’s Integrated Case Management keeps your entire risk response process connected, accountable, and audit-ready.
How are cases created and managed in SurfaceScout?
Cases can be automatically created from high-priority alerts or manually added by users. Each case includes full context, such as location, risk type, and severity, and is tracked through a centralized dashboard.
Can field teams interact with SurfaceScout from the field?
Yes. Field crews can update case status, upload photos, and add notes via mobile. All updates are location-tagged and time-stamped for full traceability.
How does SurfaceScout help with cross-team coordination?
All teams, from safety and asset management to contractors, work within the same interface. Role-based access ensures everyone sees what they need, while real-time updates keep everyone aligned.
Is there a way to track performance or response times?
Absolutely. Dashboards, filters, and timeline views let you monitor open cases, team actions, and resolution status, helping you spot delays, improve response times, and streamline workflows.